If Outlook is stuck on Loading Profile, here are a few things you can try: Restart your computer and then launch your Outlook again. Delete and recreate your Outlook profile. Here's how: Close Outlook and then you have to open the Control Panel. In the Control Panel, go to "Mail" and click on "Show Profiles." In the Mail setup window, click "Add." In the New Profile window, enter a name for the new profile and click "OK." Set up your email account in the new profile by following the prompts.